Support

How the app works, how to set it up, and how to reach a human.

Setting it up

1. Install the app from the Shopify App Store and approve the subscription.
2. On the app page, paste the public HTTPS URL of your product feed (XML or TSV — the same URL you give Google Merchant Center) and the email address that should receive alerts.
3. Press Save settings.
4. Press Run a scan now to see the current state immediately.

After that the app scans once a day and emails you only when a mismatch appears that was not there the day before.

Frequently asked

Why didn't I get an email after the first scan?
The first scan records a baseline and never emails. Otherwise day one would be a wall of pre-existing issues. From the second scan on you get only new problems.

Why didn't I get an email today?
Because nothing new broke. Unchanged problems are deliberately not re-sent — a daily digest of the same issues trains you to ignore it.

Does "Run a scan now" affect my alerts?
No. Manual scans are read-only and never move the alert baseline. If a problem is visible on screen, the next daily scan will still email you about it.

What counts as a mismatch?
Price, availability, title, link, image, product status and GTIN/barcode differences between your feed and what your store actually serves. GTIN is cross-checked precisely against the Admin API for installed shops.

Where do I find my feed URL?
It is whatever URL your feed app or Google Merchant Center pulls from. It must be reachable over HTTPS without a login.

How do I cancel?
Press Cancel subscription on the app page. Billing stops immediately and daily scans stop with it; your settings stay in place so you can resubscribe later. Uninstalling the app also cancels the subscription and deletes your data.

Contact

Email cardi.workshop@gmail.com. We reply within one business day.

Last updated 2026-08-10 · Free feed checker · Support · Privacy